Get Salesforce Service Cloud Services
Get Salesforce Service Cloud Services
Reach Our Experts
Reach Our Experts
With Service Cloud, you can automate service processes, streamline workflows, and surface key articles, topics, and experts to transform the agent experience. Connecting one-to-one with every customer, across multiple channels, and on any device, was never easier.
Service Cloud is available as Software as a Service and built on the Salesforce Customer Success Platform, which provides you with a complete view of your customers and allows you to provide a smarter, faster, and more personalized experience.
Service Cloud allows you to develop a linked knowledge base, allow live agent chat, and manage case interactions all from a single platform. Based on his/her previous activity data, you may have tailored client interactions or even resell your products/services. It assists in making customer support instantly and efficiently by expanding customer retention, agent productivity, and faster case resolution.
Need of Service Cloud
Need of Service Cloud
If your business is serious about customer service, Salesforce Service Cloud is the way to go. You will have various consumers raising problems and inquiries regularly, regardless of whether you are in the B2C or B2B domain. Your service agents will get these tickets. Salesforce Service Cloud assists you in efficiently tracking and resolving these problems. This is not the only approach to improving the consumer experience. Let’s take a closer look at how Salesforce Service Cloud is making an impression.
Increase Agent Productivity
Agents may work from anywhere using Service Cloud. With simple management solutions available (such as web-based applications, mobile devices, and knowledge bases), agent productivity is increased, resulting in lower agent overhead costs. Obtain Salesforce CPQ certification to demonstrate your knowledge of sophisticated billing procedures, invoice creation, and CPQ.
Utilize Social Media Platforms
It can act as a self-help customer support tool. Users can search your portal for solutions to problems, use it as a knowledge base, and even source answers from other community users. You’ll see significant improvements in service metrics, such as increased first-contact resolutions, decreased average handle time, and lower call and chat volumes.
Enhance client experience
Customer relations are significantly improved by contacting each customer one on one with live agents. You may improve your customer loyalty, happiness, and retention, resulting in repeat business from existing customers, a rise in your customers’ lifetime value, and favorable word of mouth for your company.
Enhance client experience
Customer relations are significantly improved by contacting each customer one on one with live agents. You may improve your customer loyalty, happiness, and retention, resulting in repeat business from existing customers, a rise in your customers’ lifetime value, and favorable word of mouth for your company.
Security
With the Service Cloud platform, your data is entirely safe and secure. It employs a multi-layered method to safeguard critical business information.
Benefits Of Service Cloud
Benefits Of Service Cloud
Customer Satisfaction
Supercharge your agent productivity and improve customer satisfaction by an average of 45% with Service Cloud Lightning, the world’s #1 customer service platform.
Leading support and services
Get everything — and every expert — you need, all in one place. Provide industry-leading support. Solve problems fast and give your customers an all-digital, end-to-end experience they will love with Service Cloud.
Self-service portal
Service Cloud helps you close deals faster to offer its self-services. Connecting customers to account information, its help articles and step by step directions assists to find the correct answer without reaching you first.
ServicesOffered By Us
services Offered By Us
Deligence Technologies is Salesforce Consulting Partner. We are also Salesforce Managed Service Provider (MSP) Partner. Our team includes Service Cloud Consultant certified members.
Service Cloud Implementation Services
Service Cloud Consulting Services
Service Cloud Accelerator Package/Quick Setup
AppExchange App Development
Service Cloud Integration with other Clouds and other 3rd party tools/systems
What Our Clients Say
what our clients Say
Marketing Cloud
“Deligence team is very responsive and always open to discuss the progress of the project. Very happy with the results.”
API work via Salesforce APEX
“I had the pleasure of working with Deligence Technology on a short-term custom API project. They delivered our project on time and on budget. Overall, we would definitely hire again.”
Pardot landing pages
“Expert professionals. They completed the task in a very timely manner.”
