Get salesforce service cloud services.

Get salesforce service cloud services.

Salesforce Service Cloud is built on Salesforce Customer 360°, giving you a 360° view of your customers and enabling you to deliver smarter, faster, and more personalized service. In addition to being a pioneer in cloud-based sales force automation, Salesforce is the recognized leader in CRM customer engagement.

Reach our Experts

Reach our Experts

Our expert will respond to you within 24 hours.

With Service Cloud, you can automate service processes, streamline workflows, and surface key articles, topics, and experts to transform the agent experience. Connecting one-to-one with every customer, across multiple channels, and on any device, was never easier.

Service Cloud is available as Software as a Service and built on the Salesforce Customer Success Platform, which provides you with a complete view of your customers and allows you to provide a smarter, faster, and more personalized experience.

Service Cloud allows you to develop a linked knowledge base, allow live agent chat, and manage case interactions all from a single platform. Based on his/her previous activity data, you may have tailored client interactions or even resell your products/services. It assists in making customer support instantly and efficiently by expanding customer retention, agent productivity, and faster case resolution.

Need of Service Cloud

Need of Service Cloud

If your business is serious about customer service, Salesforce Service Cloud is the way to go. You will have various consumers raising problems and inquiries regularly, regardless of whether you are in the B2C or B2B domain. Your service agents will get these tickets. Salesforce Service Cloud assists you in efficiently tracking and resolving these problems. This is not the only approach to improving the consumer experience. Let’s take a closer look at how Salesforce Service Cloud is making an impression.

  • Increase Agent Productivity

Agents may work from anywhere using Service Cloud. With simple management solutions available (such as web-based applications, mobile devices, and knowledge bases), agent productivity is increased, resulting in lower agent overhead costs. Obtain Salesforce CPQ certification to demonstrate your knowledge of sophisticated billing procedures, invoice creation, and CPQ.

  • Utilize Social Media Platforms

It can act as a self-help customer support tool. Users can search your portal for solutions to problems, use it as a knowledge base, and even source answers from other community users. You’ll see significant improvements in service metrics, such as increased first-contact resolutions, decreased average handle time, and lower call and chat volumes.

  • Enhance client experience

Customer relations are significantly improved by contacting each customer one on one with live agents. You may improve your customer loyalty, happiness, and retention, resulting in repeat business from existing customers, a rise in your customers’ lifetime value, and favorable word of mouth for your company.

  • Enhance client experience

Customer relations are significantly improved by contacting each customer one on one with live agents. You may improve your customer loyalty, happiness, and retention, resulting in repeat business from existing customers, a rise in your customers’ lifetime value, and favorable word of mouth for your company.

  • Security

With the Service Cloud platform, your data is entirely safe and secure. It employs a multi-layered method to safeguard critical business information.

Benefits of service cloud.

Benefits of service cloud.

ServicesOffered by Us

ServicesOffered by Us

  • Service Cloud Implementation Services

  • Service Cloud Consulting Services

  • Service Cloud Accelerator Package/Quick Setup

  • AppExchange App Development

  • Service Cloud Integration with other Clouds and other 3rd party tools/systems

Our Work

Our Work

Check our work that we have co-created with our clients

what our clients  say

what our clients  say

Marketing Cloud
“Deligence team is very responsive and always open to discuss the progress of the project. Very happy with the results.”

Aurelio, Canada

API work via Salesforce APEX
“I had the pleasure of working with Deligence Technology on a short-term custom API project. They delivered our project on time and on budget. Overall, we would definitely hire again.”

Derik Belair, Ontario, Canada

Pardot landing pages
“Expert professionals. They completed the task in a very timely manner.”

Aurelio, Canada