Posted on March 30, 2020 by Apeksha Khanna | Blog | Total Hits:
You probably have heard chatbots are the future, they have become a talking point for the support team. Chatbots gained popularity for its uninterrupted support to provide immediate answers to buyer’s questions. Since chatbots simulate conversations and offer quick solutions, it is preferred by 47% of customers to buy items. It is projected, 80% of businesses would integrate bots to resolve customer issues without human intervention.
Chatbots with AI technologies are reshaping various industries. In the Healthcare sector, chatbots add values by offering the best health care service. Smart Chatbots help clients to schedule an appointment instantly. It offers distinctive automated conversational interactions with quality experience to solve mental health and stress-related issues. It tracks patients medical report and provides rich solutions in the absence of experts. A chatbot process patient’s services request faster than ever before. Many healthcare providers have already published chatbot enabled apps on app stores to customers who seek help related to health and wellness.
In this article, you will find out the use cases of how chatbots are transforming the healthcare industry.
Chatbots are transforming Healthcare:
1. Remote and self-Monitoring
Sometimes patients require monitoring after treatment. Chatbots track patients’ health and send a report to physicians. In return, chatbots collect physician analysis and share the details and instructions with patients to follow. In some cases, Healthcare customers want to monitor their health before taking physician advice. Chatbots provides information on their symptoms. Chatbots observe their activities with a series of questions and create a report which patients can refer to while seeking medical care.
2. Self-Healthcare Assistant
Widespread health conditions like blood pressure, high heart rate requires regular treatment regimen determined by the physician. Visiting clinics regularly particularly for working professionals is not feasibly solution. Chatbots monitor and maintain data regularly. It reminds patients to take daily medication. It automated track patients physical conditions and alarm patients designated family member and physician on alarming situations. Chatbots are often an excellent care assistant specialize in setting reminders, scheduling, records, test results, and so on, chatbot generates pertinent information of individuals.
3. Handle Frequent Queries
The medical support team receives same inquiries of customers on a daily routine which sets long queues for a live agent to answer a simple question. Chatbots eliminates the same queries in a second, improving customer experience and reduces the workload on medical employees.
4. Medical Research
Medical Research evolves around developing or improving medical procedures. Medical Research requires various Doctors and Clinician to do research in varied disciplines. The medical team involves finding new approaches based on past and current data. Manually, keeping the record of data can be time-consuming. Chatbots here can provide extensive data to the clinicians that enhance their research process.
5. Easy Payment Processing
Dealing with claims and billings is challenging for the healthcare industry. Healthcare Bot can assist both medical service providers and patients in payment processing. Healthcare bots can provide rich experience by:
• Easy tracking claims
• Quick service payments
• Maintaining payment records against patients
6. Reduced Documentation
Medical Staff has to update and maintain patients file in their Database. At times, the support team accidentally skip adding particular details of the patients or loose the patient details. Such errors cause challenges later when the patient past data is required for treatments. Databased enabled with chatbot and cloud systems eliminates the need for manually maintaining the details. Chatbots can save user inputs and maintain the user database. It can also retrieve data of the patient during patient revisit.
7. Patient Engagement
One of the biggest challenges in healthcare is therapists often ask clients to bring journal or record when they come back a week later. Patients at times forget to bring each document which leads to a lesser understanding of the current patient progress. Chatbots help service provider to capture and captivate the patient’s data by recording their questions put in their last calls or conversations. Chatbots save the information to engage with patients in their next conversation for great outcomes.
8. Keep Patient Updated
Chatbots keep patients updated on their surgery dates, appointments, and schedules by sending them a text message or email. It also provides inmail pre-surgery details to patients to follow. In this way, patients never miss important updates.
There are a host of benefits to get from AI chatbots. It makes healthcare more affordable, accessible, and flexible to providers and healthcare customers. Chatbots eliminate any human biases and errors to improve healthcare services. Though chatbots offer basic services as AI is relatively new and evolving, but it cut down on the same time-consuming activities that remove workload and help staff to focus on more important services. Chatbots not only save and retrieve healthcare data but also engage with healthcare customers in providing meaningful information. Some companies still question the security of chatbot managing database systems. Despite few disadvantages, chatbot technology has a bright future in the healthcare industry.